Refund & Cancellation

1. Free plan

Postbuddy offers a free plan that you can use without payment. You can explore core features before deciding to upgrade.

2. Subscriptions and billing

Paid plans are billed in advance on a recurring basis (monthly or annually, as selected at checkout). By starting a paid subscription you authorise us to charge your payment method for each billing cycle until you cancel. Prices are shown on our pricing page and may change with notice; changes take effect at your next renewal.

3. Cancelling your subscription

You can cancel at any time from your account settings. When you cancel, your plan remains active until the end of the current billing period, and it will not renew after that. We do not provide partial refunds for the unused portion of a billing period except where required by law or as described below.

4. Refunds

Because Postbuddy is a digital service delivered immediately, fees are generally non-refundable. However, we want you to be satisfied. We may, at our discretion, issue a refund or credit in cases such as:

• A duplicate or accidental charge.
• A documented billing error on our side.
• A prolonged service outage that materially prevented you from using a paid feature.
• Where a refund is required by applicable consumer-protection law in your jurisdiction.

To request a refund, contact us within 14 days of the charge at support@postbuddy.com with your account email and the reason for the request.

5. Annual plans

Annual subscriptions are paid upfront for the year at a discounted rate. Cancelling an annual plan stops future renewals but does not, by default, refund the remaining months, except where required by law.

6. Plan downgrades

If you downgrade, the change generally takes effect at your next billing date and certain features, workspaces or connected accounts beyond the new plan’s limits may become unavailable. Please export anything you wish to keep before downgrading.

7. Failed payments

If a renewal payment fails, we may retry the charge and may suspend paid features until payment succeeds. If payment cannot be collected, your subscription may be downgraded to the free plan or cancelled.

8. Taxes

Prices may be exclusive of applicable taxes (such as VAT or sales tax), which will be added where required.

9. Contact

Questions about billing or refunds? Email support@postbuddy.com or use our Contact page.